Mexican restaurants

El Pollo Loco

A 22-seat kitchen run by Eleni & Yassine, serving the dishes their grandmothers argued about on Tuesday nights in Kreuzberg.

4290 E 4th St, Ontario, CA 91764, United States $10–20
4.3
1,164 notes from regulars
01 The story, in three paragraphs

Why everyone keeps coming back.

Located at 4290 E 4th St in Ontario, CA, El Pollo Loco offers a vibrant and flavorful Mexican dining experience centered around their signature fire-grilled chicken. This restaurant is a standout destination for anyone craving authentic, fast-casual Mexican cuisine with an emphasis on fresh ingredients and bold flavors.

El Pollo Loco’s menu shines with options that perfectly balance health-conscious choices and indulgent comfort. The Pollo Fit Menu is a highlight for those seeking nutritious yet satisfying meals. The Double Chicken Avocado Salad, featuring organic super greens, creamy avocado, cotija cheese crumbles, sweet corn, and zesty pico de gallo, delivers a refreshing burst of flavor with each bite. It’s a keto-friendly delight with only 7g net carbs, making it a perfect choice for those mindful of their diet without compromising on taste.

For a heartier option, the Keto Burrito wraps fresh fire-grilled chicken alongside ripe avocado, crisp lettuce, crunchy shredded cabbage, and a luscious creamy cilantro sauce in a low-carb tortilla. The combination creates a vibrant texture and a rich, smoky flavor that lingers pleasantly on the palate.

Beyond the main courses, the sides are just as thoughtfully prepared. The seasoned long-grain rice, infused with tomato and vegetable accents, pairs beautifully with the juicy chicken, while the whole pinto beans simmered with serrano pepper bits add a subtle kick. For those craving a comfort classic, the macaroni and cheese side, coated in creamy cheese sauce, offers a luscious, indulgent respite from the fiery entrees.

No meal at El Pollo Loco would be complete without a sweet finish. Their warm, freshly made churros, dusted liberally in cinnamon sugar, are crisp on the outside and satisfyingly soft inside. Whether you opt for one or the generous two-churro deal, these treats perfectly cap off the meal with a comforting sweetness.

Visitors often remark not only on the quality of the food but on the welcoming atmosphere and friendly service. The team at this location is praised for being kind, efficient, and knowledgeable about the menu—always ready to offer suggestions or customize orders to perfection. One satisfied customer noted, “The service is amazing, friendly, efficient, fast, and helpful,” while another shared, “The staff knows the menu and will offer suggestions if you are unsure what to order.”

Whether you’re grabbing a quick meal through the drive-thru or dining inside, El Pollo Loco maintains consistent quality and warmth that make it a reliable go-to spot for both locals and first-timers. The flavors are robust and true to Mexican traditions, yet accessible enough to satisfy fast food cravings with a wholesome twist.

If you’re in Ontario and looking for a delicious, convenient meal featuring expertly fire-grilled chicken with Mexican flair, El Pollo Loco is an inviting choice that delights with every bite.

03 Notes from regulars

1,164 notes — the real pulse of the room.

4.3
Based on 1,164 verified notes
5 717
4 271
3 85
2 27
1 81
All Drive Thru Double Chicken Bowl Chicken Tostada Salad Keto Options Guacamole Salsa Pollo Bowl Double Chicken Avocado Salad Salsa Bar Chicken Nachos Combo Fresh Chicken
FFKDTP1.
3 month ago
Tried this company for the first time this afternoon and glad I did. Had the chipotle guacamole chicken burrito and it was delicious and the young man behind the counter was very friendly. Highly recommend.
Save Share
Jason Woodard.
3 month ago
My first time here..Really good food!! Chicken just the way I like it!! Will be back !! J
Save Share
D H.
3 month ago
I live locally and whether I am ordering at the drive-thru or in store they are fast and kind workers. HONESTLY THEY ARE OVER WORKED AND UNDER STAFFED. The food is always delicious and I never hesitate to stop and get food at this location.
Save Share
N. T..
4 month ago
The food is always great. Our server was amazing, she was very happy to bring us everything we needed and was always smiling.
Save Share
Mel S..
4 month ago
This is my favorite El Pollo Loco. I can eat here everyday. The service is amazing, friendly, efficient, fast, and helpful. They have always gotten my order correct in the drive-thru and inside. The staff knows the menu and will offer suggestions if you are unsure what to order. My chicken is always warm and delicious. My salads are always made correctly and my drink order is always correct. I have tried pretty much everything on the menu and it has all been delicious!
Save Share
Aymara S-G.
4 month ago
This is my favorite loca Pollo loco the food is cooked and prepared better. This restaurant is clean, including the restrooms. I appreciate the good service and the management does angood job. The cooks are friendly which is nice to know.
Save Share
Nelson Perez.
4 month ago
Update on my previous review: I really appreciate how the owner took responsibility and communicated with us to resolve the issue. We decided to give it another try and ordered the same item. I was pleasantly surprised during my next visit as the problem was fixed. Thank you again to everyone who took the time to rectify the situation. The chicken taco had the perfect balance of ingredients. Well done, five stars deserved! Previous review: I had ordered two chicken tacos, but instead, I received a lettuce taco that hardly contained any meat. I don't want to sound complicated, but this is unacceptable, especially with the increasing food costs.
Save Share
L Seven.
5 month ago
The ordering experience was good. I ordered the chicken bowl for the first time and man you've got to try out. It's so delicious!! Plenty enough for 2 really. I think I have a new favorite!!
Save Share
04 When to visit & how to find us

Hours & the door on Bergmannstraße.

Opening hours
Monday 09:00 AM - 09:00 PM
Tuesday 09:00 AM - 09:00 PM
Wednesday 09:00 AM - 09:00 PM
Thursday 09:00 AM - 09:00 PM
Friday 09:00 AM - 09:00 PM
Saturday 09:00 AM - 09:00 PM
Sunday (today) 10:00 AM - 09:00 PM
Finding the door

4290 E 4th St, Ontario, CA 91764, United States

05 What makes this place friendly

The details you usually have to call and ask.

Service options
  • Outdoor seating
  • No-contact delivery
  • Delivery
  • Drive-through
  • Onsite services
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Comfort food
  • Healthy options
  • Late-night food
  • Quick bite
  • Small plates
  • Vegetarian options
Dining options
  • Lunch
  • Dinner
  • Catering
  • Counter service
  • Dessert
  • Seating
  • No Table service
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
  • Tourists
Planning
  • No Accepts reservations
Payments
  • Checks
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking
Pets
  • Dogs allowed outside
Saved this place? Add a note after your visit.

Notes from real diners are how the next person finds this table. 50–80 words is perfect.

Write my note